Answer: There could be a number of reasons as to why your medical images are unable to be uploaded.


In order to upload images, you will be required to have a subscription with mymedicalimages.


If you have a subscription and are still having issues with uploading, it may be any one of these following issues.


  1. The files you are trying to upload are not DICOM formatted.
  2. The files you are trying to upload are corrupted.
  3. If you are uploading from a CD, the issue could stem from the CD being damaged or password locked.
  4. Your internet connection may be too slow or interrupted during the upload process.


If your issue is unrelated to any of the above issues, please contact support via email at: contact_us@mymedicalimages.com, or give us a call at (800) 203-4771.